Residential Support Worker (CRF) – Casual

About us

Located in Surrey, BC and serving the Greater Vancouver and Fraser Health region, the Phoenix Society is dedicated to social innovation. We encourage community initiatives that help participants exit the cycle of crime, addiction and homelessness. Our integrated services model provides:

  • Community Residential Facility for men on conditional release
  • early-recovery residential addiction services,
  • employment and educational assistance,
  • longer-term post-treatment transitional housing,
  • outreach
  • home-ownership opportunities

Mission statement:

The Phoenix Society is a multi-service agency dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, education, criminal justice involvement and or employment.


Residential staff work to facilitate the safe reintegration of offenders back into the community. The general responsibilities of the position include observing and accurately recording resident’s behaviour and reporting behaviour that indicates an elevation of risk to the community, the house or to the resident himself.

Additionally all staff are expected to work as part of a team, actively seek out professional development opportunities and share knowledge. This includes attending staff meetings, participating in online and in house training and mentoring junior staff.


  1. Prepares intake and admissions documentation for review with new residents in the Phoenix CRF programs prior to the resident’s move in date. Reviews Resident Handbook with new residents to ensure mutual understanding of, and agreement on, program guidelines and expectations.
  2. Administer medication at scheduled times being sure that all documentation in the Medication Administration Records is accurately recorded.
  3. Welcomes and orients incoming residents to the CRF programs. Helps residents with concrete needs around move-in such as bedbug protocols, getting familiar with the building, the resident community routine and location of laundry, neighborhood resources, staff locations and responsibilities.
  4. Actively involves the resident in action planning and encourages the resident to take responsibility for the outcomes he is striving to achieve
  5. Closely monitors and documents residents’ progress, maintains and updates client case management files through database system ensuring that monthly reporting deadlines are met.
  6. Assists in liaising with probation/parole officers, primary care clinics, corrections, police and hospitals.
  7. Residential staffs are also expected to be proactive in building rapport, counselling, coaching and assisting residents to behave in a pro-social manner.
  8. Assisting with the regular daily requirements of a residential facility, such as cooking, cleaning, room inspections etc.
  9. Proficiency in general office procedures and common computer programs.


This is a casual position requiring availability to work on call in a program that requires staff 24 hours day 7 days a week. Shifts are 8 hours in length.

Wage: Level 3 $19.00 to $22.01 per hour.


Academic: Minimum 2 years academic education in related field. Specific training in working with offender groups, Risk Assessment, Risk Management, Conflict Resolution, Non-Violent Crisis Intervention, and Assertive Case Management. Motivational Interviewing preferred. Or an equivalent amount of schooling and experience.

Experience: Some experience working in a correctional and/or community residential environment especially with multi-barriered and mental health clients. Computer literate in MS Windows, Word and Excel and Outlook.

Please submit your cover letter and resume to with the subject line ‘191021_Casual CRF Resident Support’ by October 28, 2019. Only those candidates shortlisted for interview will be contacted.

Must be eligible to work in Canada.