Program Assistant, Phoenix House 127A ST


  • Challenge yourself by joining a rapidly growing organization and finish each day knowing you have made a difference!
  • Be part of an exceptional company culture with a healthy work/life balance!
  • Phoenix is pet-friendly so you can bring your dog to work with you!



Program Assistants are responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents in the soon-to-be opened Phoenix House. They also provide seasonal support to the Extreme Weather Shelter, as needed.


Key Responsibilities

  • Demonstrate courtesy and respect for others.
  • Promote good relations (builds rapport and trust, shares information with others, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
  • Participate in the team’s planning and implementation of quality improvement projects such as evaluating customer needs, improving services and implementing new service strategies.
  • Participate in working through team issues.
  • Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
  • Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
  • Administrative tasks such as
  • Photocopying
  • Assisting with case documentation
  • Database entries
  • Filing
  • Preparing new client files
  • Professionally answering phones

Schedule: There are two openings. Please note in your application if you are interested in either

  1. Casual on-call
  2. Sat-Sun 8am-4pm (part-time)


  • Two year diploma from a post-secondary education and training relevant to the addiction treatment field, or an equivalent combination of experience and education.
    • Preference will be given to those with a minimum of 2 years’ experience in the addiction services field within a community setting, assisting those affected by substance misuse, concurrent disorders, unemployment, lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
  • Ability to apply trauma-informed practices to clinical care
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Strong organizational and problem solving skills
  • Effectively communicate professionally, verbally and written in English
  • Current Tuberculosis Screening Certificate
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations

We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter with opening preference to


Please note that only those selected for interviews will be contacted. Position will remain posted until filled.