Outreach Worker


  • Challenge yourself by joining a rapidly growing organization and finish each day knowing you have made a difference!
  • Be part of an exceptional company culture with a healthy work/life balance!
  • Phoenix is pet-friendly so you can bring your dog to work with you!



Reporting to the Housing Manager, the Outreach Worker participates in the recovery and capacity building of residents and alumni to maximize their social and economic potential and support their goals for successful independent living in the community.

Key Responsibilities

  • Provide advocacy for residents in Transitional Housing preparing to move. Advocacy may involve such activities as
    • Development of private landlord database
    • Support through ministry systems
    • Housing searches
    • Landlord support
    • Connecting to community supports
    • Acquiring identification
    • Post-program planning
    • Harm reduction planning
  • Actively assist residents and alumni with goal setting, in particular goals towards recovery, housing, education and work.
  • Form and maintain collaborative relationships with all community partners including Housing First programs, abstinent based programs, etc.
  • Closely monitor residents/alumni for situational or other stressors, subtle changes in motivation that indicate elevated risk; acts proactively to check in; intervenes early when lack of accountability occurs.
  • Ongoing assessment, identification, and prioritization of residents/alumni needs.
  • Closely monitors and documents residents/alumni progress, maintains and updates client case management files through database system ensuring that monthly reporting deadlines are met.
  • Coordinates, links and brokers services matching residents’ needs.
  • Provide follow up including keeping statistical data.

Schedule: Full time, 37.5 hours weekly, Monday to Friday 8:30am to 4:30pm


  • Two year diploma in social work or an equivalent field of study
  • At least one (1) years’ work experience in a related field.
  • Valid Class 5 driver’s license
  • Ability to apply trauma-informed practices to clinical care
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Effectively communicate professionally, verbally and written in English
  • Current Tuberculosis Screening Certificate
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations
  • An equivalent level of experience and education may be considered.



  • Full medical and health benefits, including dental
  • Long term disability
  • Employer-matched retirement plan
  • A work culture that promotes staff development and growth
  • Minimum 2 weeks’ vacation in the first year


We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter to careers@phoenixsociety.com.


Please note that only those selected for interviews will be contacted. Position will remain posted until filled.