Mobile Case Planner Abbotsford (Temporary)


  • Challenge yourself by joining a rapidly growing organization.
  • Surround yourself with skilled helpers, willing to share their knowledge and expertise with new staff and people in their early careers.
  • Finish each day knowing you have made a difference.
  • Be part of an exceptional company culture with a healthy work/life balance.


The temporary Mobile Case Planner reports directly to the Director of Programs – Fraser East and will be working in a motel setting.

Key Responsibilities

  • Provides on-site case management services to guests in an isolation centre.
  • Prepares or assists with intake and admissions documentation for review with new guests. Identifies areas in which the guest would benefit from supportive assistance, reviews general expectations with the guest.
  • Forms and maintains effective collaborative relationships of accountability on actions plans with guests, for the purpose of facilitating the guests’ success. Actively involves the guest in action planning and encourages the guest to take responsibility for the outcomes he or she is striving to achieve.
  • Closely monitors and documents guests’ progress, maintains and updates client case management files through a database system ensuring that monthly reporting deadlines are met.
  • Coordinates, links and brokers services matching guests’ needs.
  • Drives and accompanies clients to housing searches, medical care and appointments.
  • Assists in liaising with treatment centres, support recovery programs, addictions and mental health workers, detox, shelters, primary care clinics, corrections, police, hospitals, outpatient clinics and other supports to reach prospective residents to improve continuity of care.
  • Facilitates support groups and workshops including but not limited to the following areas and identifies other topics for education and support:
    • Communication skills
    • Conflict resolution
    • Domestic violence
    • Daily living skills – personal financial management and budgeting, cooking and meal preparation, personal hygiene and self-care, housekeeping, use of public transportation
    • Recovery motivation and readiness
    • Relapse prevention and recovery planning
    • Harm reduction/overdose prevention training


  • Relationship building
  • Client-centred trauma informed care that empowers and motivates the client
  • Adaptability in ambiguous situations
  • Case management including record keeping, report writing and statistics
  • Teamwork within integrated addiction/medical services teams
  • Medication administration using a Medication Administration System
  • Sensitivity in a culturally diverse environment
  • Understanding of Opiate Agonist Therapy (OAT) and Harm Reduction Practices


  • Minimum of 2-3 years’ experience working with vulnerable populations and community resources. Preference will be given to those with academic background in social work, counselling, psychology or criminology.
  • Strong time management, organizational and planning skills.
  • Must be able to work well independently and as a member of a team.
  • Fluent and able to effectively communicate professionally, orally and written in English.
  • Demonstrated adherence to ethical and privacy standards and related legislation concerning confidentiality.
  • First Aid Certificate with CPR certificate
  • Satisfactory Criminal Record Check Review – through the Ministry of Public Safety and Solicitor General Criminal Records Review Program.
  • Valid BC class 5 driver’s license accompanied by a driver’s abstract.


We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter with opening preference to


Please note that only those selected for interviews will be contacted. Position will remain posted until filled